Registration
2000 Schedule
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E-BUSINESS: Providing E-Services to the Public

June 7, 2000
Marriott at Metro Center
Washington, DC

  • Government professionals concerned with providing improved, cost-effective electronic services to their customers
  • Program managers
  • IT professionals

Government is increasingly conducting its services with the public electronically. Many agencies are in the early adopter stage of the paradigm shift of providing electronic services. This program shows you how agencies are strategizing and measuring the effective delivery of electronic services.

AGENDA
8:20 Welcome
8:30 Where E-Government Stands with E-Services and What to Expect in the Future
  Bob Deller, President, Markess International
9:30

How to Get to E-Government through E-Invention

Ed De Seve, KPMG (Invited)

10:30 Break
10:45 Keynote
  Karen Hogen, Digital Department Program Manager, Dept of Commerce (to be invited)
11:15 Managing Risk: Innovative Investment Strategies

Ken Buck, Executive Director for Business Innovation, GSA Federal Technology Service

11:45 – 12:15 How Industry Views the Challenges and Solutions before Agencies
12:15 – 1:45 Buffet Luncheon and Visit Exhibits
1:45 – 2:45

Success Factors in Providing Intergovernmental E-Services

Peter Bloniarz, Ph.D., Research Director, Center for Technology in Government, State University of New York at Albany

2:45 Break
3:00 Lessons from the Trenches – Case Study Presentations

Considerations in whether to sell or give away agency services (Speaker TBA)

SBA’s new e-commerce service – Glynnis Long, SBA (Invited)

SSA case study – Skip Hardy, SSA (to be confirmed with Rebecca Umberger)

Intergovernmental case study (Speaker TBA)

4:00 Adjourn